Development Operations Manager (Boston or Los Angeles)

Operations · Boston, Massachusetts
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $52,000 - $58,000

The Organization

At Thrive Scholars, our goal is to see talented low-income students of color develop inter-generational wealth and financial security, and become the diverse corporate, civic, and academic leaders our country so desperately needs. 

Our comprehensive, data-driven, high-touch program model focuses on the key inflection points that can be the difference between just graduating from any college, and graduating from a top college with the grades, degree, career skills, and network needed to thrive in any career. Over our six-year program, Scholars benefit from admissions and intensive academic preparation before college and a comprehensive set of academic, personal, social-emotional, financial, and career supports throughout college. 

Thrive Scholars originated in Los Angeles as South Central Scholars (“SCS”) and spent the first 13 years refining its integrated high school-through-career program model. The founders replicated this model in Boston in 2014 as Noonan Scholars, and then merged the two programs into SCS Noonan Scholars in 2017. As part of its national expansion strategy, SCS Noonan Scholars rebranded as Thrive Scholars in 2020, and has begun launching new regions across the country to enhance the organization’s fundraising capabilities and Scholar recruitment efforts, looking to grow the number of students served by more than 300%. 

The Position

As our Development Operations Manager, you will serve as an integral member of our Operations and Data systems team, with a strong connection to our Development team. In this role, you will ensure that our Development team has the data and data practices they need to succeed. This role is a key liaison and cross-team collaborator, making connections between the Operations and the  Development teams. 

The Development Operations Manager will be heavily involved in the management and utilization of our Salesforce platform, and an ideal candidate will have prior experience using Salesforce or a similar database. In this role, you will have the ability to continue to develop strong skills in data management, fundraising operations, and cross-functional collaboration and project management. You will be successful in the position if you are eager about process development and improvement, are excited to develop efficient and accurate solutions, and are a systems thinker. This is a full-time position reporting to the Senior Director of Business Intelligence, and will be based in the Boston or Los Angeles office. 

Essential Responsibilities

Manage Development Data (40%):

  • Conduct all gift processing, acknowledgments, donation tracking, and pledge reminders for the Development Team
  • Partner with the Development team to provide support and systems for planning, analysis, and projections of fundraising activity including developing dashboards and regular reporting on progress towards goals
  • Manage data input, reporting and analysis of donor and prospect information in Salesforce
  • Pull customized reports and donor lists for events, emails and other Development outreach


      Provide Data and Operational Support for Development Initiatives  (40%)

      • Provide support for donor events, including guest list management and support with logistics
      • Prepare program data reports as relevant to funding proposals and cultivation and stewardship materials, such as one-pagers and decks
      • Assist in identifying and tracking viable prospects for major gift opportunities using specialized databases


          Build Development Operations Systems (20%)

          • With the support of others on the Data and Systems team, grow our Development operations capabilities around prospect research, stewardship planning and revenue forecasting
          • Become an expert user of Salesforce and Nonprofit Success Pack



            There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. The qualifications and experiences listed below are intended as a guide; we do not expect candidates to check every box.  If you believe you can meet the expectations and responsibilities of this position, we want to get to know you and the unique strengths you will bring to the work. 

            • 2+ years of professional experience
            • Experience working in non-profit fund development
            • Experience working with the platform or another database platform
            • Ability to quickly grasp needs and implement relevant solutions in a timely manner with close attention to detail and accuracy 
            • A successful track record in setting priorities, managing relationships and ability to prioritize, negotiate and work with a variety of stakeholders/partners
            • Excellent written and verbal communications skills, and the ability to synthesize complex qualitative and quantitative information 
            • Exceptional interpersonal and customer service skills, with the ability to develop productive working relationships across a wide variety of individuals and groups remotely and in-person
            • High level of learning agility and resourcefulness
            • Excellent workflow management skills
            • Ability to work effectively with individuals of diverse identities and contribute to an inclusive work environment
            • Commitment to Thrive Scholars’s mission and a deep interest in working on behalf of low-income underrepresented students 


            Along with the specific qualifications and experiences noted above, the ideal candidate for this position will be expected to demonstrate the following competencies:

            • Commitment to Results: Takes action to produce high-quality work with measurable results in service of Thrive’s mission and Scholars.
            • Strategic Collaboration: Understands how and when to work with others to drive strong results.  Able to balance attention to both results and relationships.  
            • Learning Agility: Effectively adapts own approach in response to new information and/or situational changes.
            • Fostering Thrive Community: Contributes to a work environment that embraces organizational values and works effectively across identities.  
            • Project Management: Effectively and consistently manages tasks and processes to on-time completion of clear and predetermined outcomes.


            Thrive Scholars offers a robust compensation and benefits package including high-quality health and dental insurance, three weeks of paid vacation, generous professional development funding, and access to an employer-matched retirement plan. This is a full-time exempt position.

            Salary Range: $52,000 - $58,000


            Thrive Scholars provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment based on race, color, religion, gender, gender identity, national origin, sexual orientation, age, disability, or veteran status.

            Knowing its importance to the success of our work, Thrive Scholars is committed to diversity and inclusion, and we aspire to build a diverse staff team and community. We strongly encourage people of all backgrounds to apply. We appreciate your time and will review and respond to all applications received.

            For more information, please visit 

            Thank You

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            • Location
              Boston, Massachusetts
            • Department
            • Employment Type
            • Minimum Experience
            • Compensation
              $52,000 - $58,000